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Customer Care Representative

Posted 13 May

XACT TeleSolutions

Employement type: Full-time

Headquarters: Lake Mary, Florida

http://www.myxact.com/


An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast faced, dynamic environment with a focus on technical support using the web and computer.

Scheduling

This position is full time and part time, up to 40 hours per week to start. Evenings and weekends required. Flexibility necessary.

We are looking for energetic individuals that have an interest in fitness/athleticism to handle customer service communications. Must have strong written and verbal communication skills.

We are also looking for 3rd shift, to work from about 10 pm to 7 am.

Requirements

  • Must speak fluent English and preferrably Spanish.
  • Be able to type 35 words per minute or greater;
  • Have a high speed DSL or cable connection, rated 2 MB down, 384k up (minimum), 5 MB down and 512k up (preferred)
  • A dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We may ask you to provide a picture of this space.
  • A personal computer running Microsoft Vista, Windows 7 with 1 GB of RAM and 2.0 GHZ processor (minimum), 2GB of RAM and Dual Core Processor (recommended). Windows 8 may be used with a minimum of 2 GB of RAM and a dual core processor, 4 GB is preferred..
  • A 17" flat panel monitor (minimum), 19" or greater flat panel recommended.
  • A webcam, for training and collaboration purposes.
  • Wired networking connection (wireless is not permitted).
  • Laptops are not eligible for the work-at-home agent program.
  • You will be required to submit visual proof of your work-at-home environment by providing pictures of your workspace. Your workspace must be a dedicated working environment with a lockable door that is used exclusively by you.
  • An approved-brand USB headset for VOIP.
  • Hired agents will be responsible for purchasing a brand recommended USB headset (a list is available from recruitment), approximate price is $40.
  • Must be able to sit for extended periods of time in a chair.

Pay Grade

This position starts at $9.00 USD per hour for all new candidates. Maximum pay for this position grade with seniority, tenure and experience is $15.00 USD.

Restrictions

This position is only open to applicants residing in the following states: FL, GA, MD, ME, NC, TX. Those not residing in those states may apply but will only be contacted when the position is open to that particular state/province.

Background Screening

This position requires each candidate submit to a background screening as a condition of employment. This employment screening is at no cost to the employee.
 Limitations and DisclaimerThe above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All position requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the Team Member occupying this position. Team Members will be required to follow any other job-related instructions and to perform other job-related duties requested by their Supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the Team Member must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

How to Apply

To apply click on the link below and ill the form:

http://myxact.hrmdirect.com/employment/job-opening.php?req=643513&&&nohd#